Questions & Answers
We’ll try to answer some of the most common questions here. Send us an email at firstname.lastname@example.org if you can’t find an answer here.
What are your office hours and check-in/out times?
Our office is open 24 hours. Rooms are available after 3pm, but you may check in early and store your bags in the luggage storage room. Check-out time is 12noon.
How does the cancellation policy work?
We have a 24-hour cancellation policy. Cancel or make changes at least the day before your reserved date, before midnight. We charge the full amount of your first night’s stay as a cancellation fee for late cancellations.
Are there private rooms with bathrooms or do they all have shared bathrooms?
All of our rooms have shared bath.
Do you provide breakfast?
We provide a locally baked bagel with toppings and coffee/tea. Our very own Hostel Coffee blend is roasted across the street by World Cup Coffee. Lodging guests also have an option to take a $3 discount on an order of $6 or more at the Hostel Cafe. Our cafe offers the American classic of eggs, bacon and toast, a salmon or veggie hash, homemade granola, and a number of other items. It is open from 7am to 12am and has many local craft beers, wine, and kombucha on tap. We don’t recommend those for breakfast!
Do you provide linens and towels?
Yes, we provide linens and towels.
Are there laundry facilities?
We have a coin-operated washer and dryer that are available in the evening hours after our laundry is done. Laundry soap is available for sale at the front desk.
What are my parking options?
Street parking is available in Zone M designated parking spots surrounding the hostel. You can purchase a permit from our front desk for $5/day which allows you 24 hour parking in this zone.
Do you have wifi or internet access?
We have free wireless access, as well as internet kiosks ($1 for 15 minutes).
Do you have bike storage?
We have an outdoor, covered bike rack and an indoor bike storage room.
Is there a curfew?
No. Once registered, you have 24-hour access. Our front desk is staffed 24 hours.
Is the guesthouse located downtown?
We are between Nob Hill and the Pearl district in the historic Northwest District. We are in the city center just outside of downtown. You can walk to downtown or take public transportation.
Why do I pay lodging tax?
Oregon does not have a sales tax. The State of Oregon and the City of Portland, however, have a lodging tax that comes to 13.3%.
What do I need to check-in?
You need a valid, government issued, photo ID. A passport if you are an international traveler and a state ID if a U.S. traveler, as well as a credit card. We are a place for travelers.
Do you allow pets?
Pets are not allowed.
What is the difference between the hostel and the guesthouse?
The hostel is part of the worldwide hostel network Hostelling International. The hostel provides low-cost lodging for travelers, families, and groups (in our group center). It offers dorm beds, basic private rooms, and family rooms. The guesthouse offers bed and breakfast quality rooms with single, double, and queen beds. 2 of our historic houses and the top floor at our main building are dedicated to guesthouse rooms. Guest have access to social gathering areas, kitchen, courtyard, gardens, and decks.
Are there restaurants and grocery stores near by?
The hostel is in an active district with many choices of restaurants, pubs, and coffee houses. There are large grocery stores within a few blocks from the hostel.